Where are you based? Can I come into a store?
We are based out of Miami,Florida but don’t yet have a storefront. All of our clothes are currently available for online purchase.
Do you ship internationally?
Definitely, however extra shipping and/or customs charges will apply.
How do I know what size to order?
Check out our sizing chart
. All of our sizes are based on female-bodies but many of the garments have androgynous cuts so anyone can wear them.We tested and sized each of our garments on a wide range of body types and gender identities to ensure the best fit.
Most of our products are separates so you can mix and match sizes. Always keep in mind when purchasing swimwear, Lycra stretches so pick the size closest to your measurements, taking in account the garment will stretch about 10% on your body.
Do you offer plus sizes?
Yes, we currently offer XL in almost everything and go up to 2XL in some garments. We will be adding more options in 2XL soon.
How do I know when my order is ready?
Once your order has been prepared and is ready, you will get an email letting you know it’s on its way to you. This order confirmation email will include all your shipping and tracking information so you’ll know exactly where your order is and when you should expect to receive it.
What if I didn’t get a confirmation email?
Check your spam or junk folder. To prevent our emails from being blocked by spam filters or firewalls, add [email protected]
to your approved senders list. If you still don’t see it, let us know.
When you place an order with us, you should receive a confirmation email once your order is placed and again once your order is ready to head out. Remember, if you created an account with us, you can always log into your account to check your order status anytime.
What happens if my items are damaged or incorrect?
If you have received a damaged or incorrect item, contact [email protected]
with a photo of the damage on the product, or the incorrectly shipped product, as well as your order number. We’ll take care of you!
Where are the clothes made?
The clothes are made in several factories in the US and Colombia. All great, clean facilities that are family owned and run and are ethical. We are strong believers we get what we put out, so we like to keep it all clean and good all around.
What kind of fabric do you use?
We use a wide variety of fabrics including Lycra, spandex mixes, and cotton, amongst others.
How should I care for my clothing?
Each garment comes with care instructions. We recommend you should always wash new pieces separately in case there is any kind of mild color bleeding. You can also read more on our recommendations here
Do you charge sales tax?
Sales tax will be added to the orders for residents of Florida and states that require us to do so.
Are you accepting wholesale orders?
Yes we are! If you would like to learn more about wholesale or dropship orders, or would like to carry Outplay at your store, please write to us at [email protected]